Empowering the Frontline: The Key to Digital Transformation Success
Why are some of the most amazing products not delivering ROI? Keyword is adoption The question is WIIFM (What’s in it for me?) Most of the time software is bought by senior management, who want the frontline workers to key in information from ground zero, and get all insights in their glass office to make […]
Banks of the future?
What shall banks do when technology companies become banks of the future? They have plenty of choices actually! 1) Banks become technology companies. This is a very predictable response – you enter my turf, I enter your turf – and we compete. Here, ideally, banks should leverage their knowledge and capability advantage of risk management […]