Abhishek Rungta

1. Develop product knowledge: It’s important for call centre executives to have in-depth knowledge of the products or services they are selling. This will enable them to answer customer queries effectively and provide the necessary information to make a sale.

2. Active listening: Call centre executives should listen actively to customer needs and concerns. This will help them to provide personalized recommendations and solutions that meet the customer’s needs.

3. Building rapport: Building a good rapport with customers can help call centre executives to establish trust and credibility. Customers are more likely to buy from someone they trust.

4. Upselling and cross-selling: Call centre executives can drive more sales by identifying opportunities to upsell or cross-sell products or services. This involves suggesting additional products that complement what the customer is already buying.

5. Effective communication: Call centre executives should communicate effectively with customers. This includes using a clear and concise language, avoiding technical jargon, and adapting communication style to the customer’s preferences.

6. Follow-up: Call centre executives should follow up with customers after a sale to ensure they are satisfied with their purchase. This can lead to repeat business and positive reviews.

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