Today was an interesting day at the NASSCOM HR Summit 2008 in Chennai.

There was a session on HR Leadership: Paradigm shift from process recruiters to business leaders. When the Chairperson of the panel, Mr. Pratik Kumar (EVP HR, Wipro) asked the speakers as what would they like to request from their business leaders, we had some *really cool* answers (read: CEO bashing)!

Nandita Gurjar (VP & Group Head, Infosys) would like to see a recession, so that things cool-off a little bit, giving her the most deserved respite from managing change and pushing growth initiative at the same time - definitely not an easy job by any standards. I understand that she said it on a lighter note, but if you have a serious thought on this issue, it is actually not a bad idea!

Elango R (Chief HR Officer, Mphasis) in his witty style wants CEOs to stop reading books and attending conferences. He feels that there is a new "clone it" idea brought in by the CEO everyday, which makes life really difficult for the guy. I know he does not mean it. But does it really matter. It is not going to change anytime soon.

CEO’s: Are you listening?
It just resonated in my own ears! After all, I am also one of the culprits.

Just wanted to share some light moments (read: CEO bashing).

There is a mad rush towards online social networking space. Every second person wants to get on the bandwagon with his own social networking website with a silly-sounding name. In my opinion, most of these sites are just a fad and are not built on strong fundamentals in terms of a) revenue sources and b) the problem they solve.

What is online networking, btw?

The purpose of a social networking website is to help you keep in touch with your existing contacts and to generate more contacts! In case of social networking, the contacts are friends or prospective friends, whereas In case of business networking, the contacts are business associates or prospective business associates.

Now, answer this question - How much time and money are you willing you spend to keep in touch with your: a) friends and b) business associates. It is important to know this fact. Online market may be different, but it is closely related to offline consumer behaviour. Online business model can help in extending the product composition with new innovation and format of delivery. It is important to know if people are willing to pay for a given convinience. And if they are not willing to pay for the convinience, what alternate source of revenue do we have?

So how do you keep in touch with your friends?

In real life, you spend nothing to keep in touch with your friends. You call them up when you want to hang out with them, you give them a shout on their mobile phones or drop in to kill some time! If you are tech-savvy and love to announce a great news, you send them emails. Why will you like to send a scrap to someone (when you can simply send a short email or catch up on various instant messengers)? And why will you like to create such huge volume of personal content and share with millions of people on the Internet who are not even known to me.

Though you may have build friendship /relationship on social networking websites, they are generally not for long. And the long ones actually use the social networking as only the contact point and then evolves and flourishes offline.

What about business associates?

However, business networking sites will keep evolving, since it adds value to businesses. It help people refer / recommend a vendor or buyer to other people in a networked environment as a recommendation network. It has been very successful, when it comes to executive search and generating new business.

Again, the formal nature of relationship and privicy factor makes business networking websites a great place to get connected and exchange notes.

So, the conclusion is:

So, as on today, given the trend, I can say that social networking is a fad, which is getting saturated and is not supported by a proper revenue model. Online advertising cannot be considered a decent revenue model for a site where people come to kill time! However business networking is here to stay. Corporate intranets having social communities may stay. 

I have already written the orbituary of Facebook, My Space, Bebo and social networking platforms. These are evolving as a fad and will vapourize in the same way in years to come. I wish these trillion dollar valuations to be true, but my mind says otherwise. And I am not the only person saying this. Steve Rubel of Micro Persuation feels the same way to a great extent (may be for different reasons).

What do you think? 

Hello Friends,

Sorry for not updating my blog for quite some time. I had a hectic schedule for last one month with Internet World in London, followed by a family holiday in Dubai. Before I could recover, I am visiting the NASSCOM BPO Strategy Summit in Bangalore. To be frank, I am not used to so much of travel.

Anyways, this means that when I am back to writing, there will be far more many insights, experiences-that-i-wish-to-share and ideas that struck me during all these events and interactions!

Abhishek

I found this very interesting quote in someone’s signature whom I met on a business networking website:

"If you want to go fast, travel alone; but if you want to go far, travel together."
- African Proverb

How true - specially for software programming teams, which are so vulnerable due to individualistic goals. As if there is no tomorrow!

Do you send handwritten seasonal greetings to your clients?

It may sound to be very simple, regular stuff.  But it is surprising that still a large percentage of small businesses fail to use such an opportunity to strengthen their relationship with their clients on a personal level. And when I casually asked some of the culprits about the big problem that restricts them from acknowledging their clients, this is their surprising relevation:

• It is about time. Or shall I say (as I understand), mismanagement of time, since clients are the purpose of the business!
• Procastination. Almost every culprit claimed that he thought (I am really not sure if he is being truthful), but kept procastination and in no time the festive season was over.

But, if you are doing this, you are missing out on a great opportunity to make a personal contact with the "core of your business (i.e. your clients)" and saying them "Thank you" for the business they have given you. Not only it makes them feel special, it keeps you on top of their mind at all times, which can lead to more word-of-mouth and references.

But, its never late.
I will recommend that you:

• Plan out a small budget and some time for your special customers. BTW, if you can do it for all your customers, then go ahead and do it.
• Create a mailing list of all customers whom you wish to delight. Sign greeting cards personally. Do it much before the festive season (so that you do not forget this due to the big conference). Despatch them at the right time (or else have someone responsible for sending over these greetings on time).
• If your budget permits to spend 0.25% - 0.50% (I generally do spend this much) of your annual turnover, do send over seasonal gifts, sweets and wine to your special customers! You do not need to buy something very expensive. Just get across something special, which makes the day for your client and his family.

It makes your clients feel special and they remember you more often. And if they remember you more often, you get more business. Because timely recall and top-of-the-mind position will be the difference between you getting a deal over your competitor when the credentials, pricing and quality of service / product stands neck-to-neck.

 

Guys,

Recently some of my employees got unsolicited call from a gentleman called Manish Gupta, who wants to woo them away from my company to his startup. Of course like every normal human being, my colleagues also need a reason to go and work for a relatively unknown and small company.  So they need convincing. And he did put up an argument to convince them…

And then came the bummer!

He thinks that my colleagues should work for his company because he has a bigger vision and everyone has a bright future with him. But how do people believe him? Simple - His was the runner-up of the Business Baazigar contest of Zee TV.

:D

I could not stop myself from laughing out at this humbleness.

Then I thought of doing some research on the business model and modus-operandi of his company. I found out that there was no innovation and no marketing strategy (mind you, he must have spent time in sales, but definitely not in marketing). He is selling the same old wine in the same old bottle with no value addition. There is no investment in human resource development, since the human resource policy is absolutely based on poaching.

Is this the vision, he is selling to my employees?

I wish him best of luck!

BTW, in all my humbleness, I will like to get my message across to Mr. Gupta that I have been on the jury panel of nationwide business plan contest (organized by one of the most reputed management institution in India), giving my inputs to several business baazigars who are working hard to build their dream company!

And yes, it does not hurt me anywhere. But it is sad to see this approach to business after getting the said recognition.

I hope he learn to differenciate, innovate and deliver!

And yes, I am fast losing faith in TV programs like Business Baazigar if this is the talent they have identified

 

I came across this rocking website called EasyBM (www.easybm.com), a FREE online service, which can help you in boosting your online productivity to new levels. I generally do not get excited about something so quickly. My exposure to new ideas and business plans make me immune to general ideas. But I got excited by the simplicity of the idea and how it can make life simpler for everyone.

Enough of social bookmarks, lets get personal!

This is a personal bookmarking website which gives you a 1-click access to your favorite websites, thus acting as your portal to Internet in the true sense. (If you don’t believe me, check out the definition of portal). When you note a site URL on your private bookmarks page, only you can to access that shortcut. Your favorite sites appear on a password protected page and a result, only you (or someone you allow access to) can see which sites you have bookmarked. So these bookmarks become your personal bookmarks!

Social bookmarking is a great way to find and recommend interesting sites. But let us face the fact - You don’t want to share all the information with everyone out there on the web. Let us consider some scenarios:

• Access your Internet banking account
• Research about a top-secret project which you cannot share with anyone
• A valuable list of resources which you only want to share with *yourself* which helps you to be more effective in your job that your competitor

I am sure you will not like to share these website links with everyone out there! But, you do access them everyday - every time. So what do you do? The answer is simple - Personal Bookmarking.

Don’t we have personal bookmarking in our browsers?

Now, you might think - Every web browser has personal bookmarking feature built in - then why do I need a service like EasyBM. Let me tell you - you still do need them for these simple reasons:

• Your personal bookmarks are not available to you when you are not accessing Internet from your regular PC
• You may lose those bookmarks when your PC catches virus
• You cannot open "first bunch of sites" with 1-click. With EasyBM, you can!
• You cannot make an organization-wide internal bookmarking system to collect knowledge at a central place using your browser bookmarks

And above all, you still need to click on "Favorites" and scroll down to the right site and click on that when you use a browser bookmark. So it is good for things that you do not need every-now-and-then! But EasyBM (once set as your homepage) opens with those selected bookmarks every time you open a new browser and is simply a click away!

I wish easyBM all the best and I am sure this nice little idea can make positive change to the way people use Internet.

P.S.: BTW, this is not a paid review. I don’t do them. I only write about something when I really like it.

<META DESCRIPTION> tag lost its shine after the emergence of off-page factors (like link popularity) for rankings in SERPS. In fact it lost its purpose to a great extent when Google started using contextual content from within the page as the description of the URL in its SERPS.

However in an interesting turn of events, <META DESCRIPTION> is back in business!

Most search engines, including Google are now using the <META DESCRIPTION> content as the description of the URL in their SERPS. The page <TITLE> is now being shown as the listing title with <META DESCRIPTION> as the description of the URL. If you compare it with Google AdWords, you can consider the <TITLE> as the Headline and <META DESCRIPTION> as the Description. Therefore, you must use it to outline your strength, your unique selling proposition and if possible your offer.

Loren Baker of Search Engine Journal mentioned cited this interesting Meta Description used by NextStudent.com in his article,

Looking for federal or private student loans for School? Get up to 40k Fast: Call 877-680-9879. Student loan consolidation? Call 800-299-4639. NextStudent- College Funding Made Simple.

You can also include your phone number (as cited in the above advertisement - description) for the prospect who is in a hurry! May be you will end up prospecting without having the visitor hit your website! In fact, with the latest version of IE and the FireFox plugins, the phone numbers listed in this description become hot-links, which a visitor can simply click and get connected on a voice call through Skype. And you can close a sale!

And yes, many SEO specialists believe that higher CTR on your SERPS listing (due to improved <TITLE> and <META DESCRIPTION>) can help you further improve your rankings.

BTW, I forgot to mention that some expert copywriters may like to even put in their headlines and teasers to pre-sell the product / services!

Lisa Ditlefsen says:

Basically if you think about it the meta description tag is your FREE ad! If you have experience in running a pay per click campaign I’m sure you have put a lot of thought into what the PPC ad says. The ad is what distinguish you from all the other PPC ads right? So why should it be any different in the organic SERPs? The title tag is your free headline and the meta description tag is your FREE ad, this is where you have a chance to ad hook someone in. How many times have you searched for something, got to the results and been put off by the description, it can’t possibly be what you were looking for!!?

May be people do not give so much importance to this FREE ad, because it is FREE! It is never late. Give proper attention to your website <META DESCRIPTION> tags and turn your organic traffic to a highly targeted FREE traffic.

 

In a fast changing world of SEO, the best way to keep your knowledge up-to date are the authoritative blogs on the subject.

I stumbled upon a nice post by Daniel from DailyBlogtips.com, who has done a thorough research and listed Top 25 SEO Blogs. He has considered various factors including Google Pagerank of the blog, Alexa Rank, Number of Bloglines subscribers and the Technorati Authority Rank to get a holistic comparison and derive his list.

The list was prepared and posted on 23rd July 2007.

Click here to check out The Top 25 SEO Blogs list.

 

Just a random thought:

Programmers are supposed to use their programming skills to automate business process for their clients. Therefore, a good programmer should be one, who takes an initiative of automating his own work and never repeats the line of code he has written once Charity begins at home!

Unfortunately I have hardly seen many such souls.

What do you think?